bjvip Privacy Policy

bjvip is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously. The purpose of this privacy policy is to inform you how bjvip collects your personal information, why it is used, and how securely it is stored.

We use SSL encryption and modern security technology to keep your information safe. The use of your personal information is limited solely to the purposes described in this policy. Your information is never sold or transferred to any third party.

bjvip collects various types of information to register users and provide services on its platform. Below is a detailed description of what information we collect and when it is collected.

1.1 Personally Identifiable Information

During account creation and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• National ID or passport number (for KYC verification)
• Current address

1.2 Financial Information

We collect payment-related information to process transactions. This includes bKash, Nagad, Rocket, or Upay account numbers. We do not collect or store full payment card numbers. All financial information is protected through SSL encryption.

1.3 Device and Technical Information

When you use the bjvip website, we automatically collect certain technical information:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Date and time of access
• Pages visited and session information
• Referral URL

1.4 Gaming Activity Information

To improve your gaming experience on the platform and to ensure responsible gaming, we track your betting history, win and loss records, and your favourite game categories.

bjvip uses the collected information only for the following legitimate purposes. We never use your information outside of this policy.

2.1 Service Delivery and Account Management

Your information is used to create and verify your account, process deposit and withdrawal transactions, correctly deliver bonuses and rewards, and ensure the security of your account.

2.2 Customer Service and Support

bjvip provides 24/7 live chat support. When you contact us for assistance, your account information is used to resolve your issue quickly and effectively.

2.3 Security and Fraud Prevention

We analyse information to protect platform security, detect fraud and illegal activity, and prevent the creation of multiple accounts.

2.4 Responsible Gaming

Responsible gaming protections are ensured by monitoring your gaming habits. If a concerning pattern is observed in a user's gaming behaviour, they may be contacted for support.

2.5 Marketing and Promotional Communications

With your consent, we may inform you about new offers, bonuses, and promotional updates. You may opt out of such communications at any time.

2.6 Compliance with Legal Obligations

We may be required to use information to comply with applicable laws, regulatory authority directives, or court orders.

The bjvip website uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve the website experience.

3.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. Without these cookies, the website will not function properly.

3.2 Analytical Cookies

We use analytical cookies to monitor website performance and improve the user experience. They tell us which pages are visited most and where improvements are needed.

3.3 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some website functionality.

bjvip does not sell your personal information to any third party. However, information may be shared in the following circumstances as required to provide services:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations handle your information in accordance with their own privacy policies.

4.2 Technology and Service Partners

We work with trusted technology partners for website operations, cybersecurity, and game content services. These partners are provided only the information necessary for their work.

4.3 Legal Requirements

We may be legally required to disclose information in response to court orders, valid legal processes, or lawful requests from government authorities.

4.4 Business Transfers

If bjvip's business ownership changes for any reason, user information may also be transferred. In such a case, we will notify you in advance and the terms of this privacy policy will remain in effect.

bjvip applies industry-standard security measures to protect your information. Our security infrastructure consists of the following layers:

5.1 Encryption

The bjvip platform uses 256-bit SSL encryption, which keeps all information transmitted between your browser and our servers completely secure. Your payment information is always kept in an encrypted state.

5.2 Access Control

Only authorised bjvip staff can access your personal information, and only when required for their work. All staff are bound by strict confidentiality agreements.

5.3 Regular Security Audits

Our systems undergo regular security testing. Any vulnerabilities are identified and resolved quickly.

5.4 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud prevention requirements.

As a bjvip user, you have certain important rights over your personal information. You may contact us at any time to exercise these rights.

6.1 Right to Access Information

You may ask what information we hold about you. Upon request, we will provide you with a copy of your stored information.

6.2 Right to Correct Information

If your information is incorrect or outdated, you may request that it be corrected or updated. We will make the necessary corrections within a reasonable time.

6.3 Request to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.

6.4 Right to Withdraw from Marketing Communications

You may unsubscribe from bjvip promotional communications at any time. To do so, email us directly at [email protected].

6.5 Right to Submit a Complaint

If you believe your privacy rights have been violated, you may file a complaint directly with our privacy team. We investigate all complaints with due seriousness.

The bjvip platform includes certain third-party game providers and technology services. Game providers such as Pragmatic Play, Spribe, PG Soft, and JILI use their own technology and have their own privacy policies.

bjvip is not responsible for the privacy practices of these third-party service providers. We evaluate them as safe and trusted service providers before including them on our platform.

bjvip is a 21+ platform. We do not collect information from or provide services to minors. Age is verified during the registration process and no one under 21 years of age may open an account.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects that a minor is using our platform, please contact us immediately at [email protected].

For Ages 21 and Above Only

bjvip may update this privacy policy from time to time. Changes to the policy may be necessary due to changes in services, new legal requirements, or technological improvements.

9.1 Notice of Changes

For significant changes, we will send a notice to your registered email address and post an announcement on the website. You will be informed before the changes take effect.

9.2 Continued Use

If you continue to use bjvip after a policy change, it will be assumed that you have accepted the updated policy. We therefore recommend visiting this page regularly.